Your satisfaction is our top priority at Love Doll Palace. We sell only the finest quality sex dolls so we rarely have any problems with our products.

No returns are accepted under any circumstances due to health and hygiene reasons. This is the industry standard for sex dolls. All sales are final once dolls have been shipped.

However, we will make an exception for refunds only if you receive a defective or incorrect product. Sex dolls that are damaged on arrival may be eligible for a refund but must be in unused condition. You must inspect the package and sex doll as soon as you receive it to check for damages. In rare cases that you find damage, please send photos or videos to us within 24 hours of receiving your product so that we can assess the damage and provide a solution to the issue. Sex dolls that are damaged through improper use are not eligible for a refund. You must exercise care and common sense when using and handling your sex doll.

Please inspect your doll as soon as you receive it and notify us immediately of any problems.

We strive to keep our customers happy. If you have any problems with your order, contact us at info@lovedollpalace.com and we will gladly assist you.