FAQ

 

FREE Discreet Shipping

After placing your order, our manufacturer will start building the doll, which can take 4-5 business days. Afterwards, it will be delivered to our USA location, so we will double check and make sure everything is correct, than the doll will be delivered to your shipping address. This usually takes 7-10 business days. Shipment to other countries can range from 7-15 business days depending on location. A tracking number will be provided and we will keep you updated throughout the whole process. 

Prior to shipping the doll, we will email you production photos of the doll to make sure everything is correct before its delivered to you. 

We will email the FedEx or UPS tracking number to you so that you can track the shipment online. A signature will be required for delivery. Please do your part to track the package and know what day it will arrive so you can sign for the package and receive it at your door.

All packages are shipped discreetly! Your privacy is protected and we will never sell your information. The doll will be shipped directly to your doorstep in an unmarked package with no logos.

If you don’t want the package delivered to your house or you’re not able to sign for it, we can do a hold at your nearest FedEx or UPS Location. It is the safest way to receive your package. Fedex/UPS will hold it for 1-2 days so you can go there to pick it up. Don’t worry, the package is discreet and FedEx/UPS will not know what is inside the package.

Please email us right away after your purchase to request a hold at Fedex/UPS. On a very rare occasion, if there is a delay, we will notify you by email.

Shipping and billing addresses must match. We will not ship to different addresses and will only ship to a verified billing address.

 

Photo Examples of Boxes and Packaging (Approx. 165 x 45 x 30 cm):

 

 

Warranty and Returns

All sales are final once dolls have been shipped.

Prior to shipping, After your doll is assembled, we will email you production photos of your doll for you to confirm everything is correct. If needed, you can make any adjustments. All dolls are carefully inspected to ensure product quality and to minimize the chance of defects in production.  All orders are examined to ensure that they are packed securely and properly to minimize the risk of damage while in transit. Please inspect the doll when you receive it and if you notice any damages, you must contact us immediately.

Refunds are only offered if the doll is damaged on arrival (the doll must be in unused condition). Please send photos so that we can assess the damage and provide a solution to the issue.

 

Payment Options

We accept all credit cards and Paypal.

Your credit card statement will show “LDP” for your order.

 

Do I have to pay customs duties and import taxes?

No. Residents of the U.S.A. will not have to pay customs duties and import taxes.  However, some countries may require the customer to pay an import tax to their country's customs. 

 

How long will it take to make my doll?

After your order is placed and payment is received, please allow about 4-5 days for assembly depending on the doll.

 

Can I cancel my order?

If you place an order and want to cancel before your doll has shipped, you must notify us within 24 hours of purchase and there will be a $100 cancellation fee. Once the doll has shipped, it cannot be cancelled or returned for any reason. Custom dolls may not be cancelled for any reason.

 

Can I return my Doll?

No returns are accepted under any circumstances due to health & hygiene reasons. This is the industry standard for sex dolls. All sales are final.

We will only assume responsibility if your doll arrives damaged or defective upon delivery. If your doll was damaged during shipping, please contact us immediately and send photos so we can assess the damage and resolve the matter. If the problem was caused by our manufacturer we will resolve the issue.

 

Can I send my doll back to you for repairs?

Due to the nature of these products, we do not accept dolls back into our facility due to health concerns of our employees. However, we may provide assistance on how to repair the doll, please contact us and we will assess the issues.

 

How can I keep my doll in sanitary condition? Are there any known health risks?

All of our dolls are non-toxic, hypoallergenic and durable. There are no known health risks associated with our dolls. You can clean the doll with mild soap or detergent.

 

What materials are the dolls made of?

All of our dolls are made of high standard thermoplastic elastomer (TPE), which is safe, non-toxic and tear resistant. TPE is a mixture of plastic and rubber which are extremely flexible, soft and stretchy. They do not contain any harmful or toxic materials and is the reason why TPE is widely used in household items and health care products. In addition, TPE is waterproof and hypoallergenic.

 

Can my doll hold different poses?

Yes, the dolls can pose in most positions an average person can achieve. However, the dolls cannot support their own weight and will sometimes require a stand or support for certain poses.

 

What is the range of the doll’s joints?

The skeleton used in the dolls move in ways very similar to a real human. The doll joints have great range of movement.

 

How strong are the doll’s joints?

The doll’s joints are made from stainless steel. They have very durable joints that allow them to move freely. The joints are very strong and can bend in a human way and should loosen over time. However, forcing a doll into a unnatural position can result in a broken joint.

 

How flexible are the dolls?

The TPE material is very flexible which allows it to handle any reasonable position. It has the ability to stretch to certain limits and on release return to its original shape. However, there are some positions that are more stressful on the TPE material and the internal joints. Overstretching a joint can result in a break.

 

Can the dolls be warmed up?

The dolls can be warmed in a hot bath or electric blanket. You should not leave your doll in the blanket for too long to avoid damage to skin and should keep the temperature below 50 Celsius or 122 Fahrenheit.

 

How can I have sex with a doll?

It is recommended to use a water-based lubricant when penetrating the entries to prevent tearing of the skin. The dolls have 3 entries for penetration - oral, anal, and vaginal.

If you want to engage in “doggy-style” with your doll, you will need to support your doll’s body with pillows or furniture for the weight to be evenly distributed. The dolls are not designed to support their weight. It is recommended to do it on a bed, table, or sofa with pillows to support her body.

 

Can I use my doll without lubricant?

It is recommended to use only water-based lubricants to prevent any damage to the doll.

 

How much weight can the doll support?

The dolls can safely support over 400lbs.

 

How can I store my doll?

Keep the doll in a dry place away from direct sunlight and avoid excessive heat and humidity. The boxes that are shipped with the dolls can be used for storage. For dolls with super big breasts, a soft bra should be kept on the doll when in storage. You should not leave boned, underwire bras or clothes on a doll for long periods of time. Excessive stretching of the doll might alter the shape so you should reposition the doll to its original position after each use.

 

How do I clean my doll?

You can clean your doll with warm water and antibacterial soap. The vaginal, anal, and oral areas of the doll should be cleaned after every use to prevent growth of bacteria

To clean the doll’s face (the face of the doll can be removed), gently wipe with a wet cloth and mild antibacterial soap but do not submerge your doll’s head in water. After washing, dry your doll with a soft towel.

The wig should be washed with mild shampoo and air dry. Do not use a blow dryer to blow dry the wig or doll. Do not use bleach or alcohol on your TPE dolls.

 

Can I customize my doll after I get it?

Yes, you can customize your doll with new clothes, wigs, make up and other accessories for it.

 

How do I keep my doll safe?

It is recommended that you store your doll in a cool, dry place. It should be away from direct sunlight and excessive heat. We have a Closet Doll Hanger and a Dust Bag for purchase, which is the best way to store, protect and maximize privacy for your doll. Click here!

 

Do the dolls have an odor or smell?

The dolls have no odor or smell. However, a new doll may have a slight scent from the manufacturing process but the scent will eventually go away.

 

Are there clothing that can damage my doll?

You should avoid dark colored clothing on your doll. But if you want to use them, it is recommended that you wash all dark colored and bright clothing a few times so that color will not transfer to your doll. It is recommended to avoid thick clothing such as denim or corsets because tight clothing can leave an imprint on the skin which can become permanent

 

Can I use make up on my doll?

Yes. Liquid eyeliner and powdered cosmetics work very well on the dolls but cream/oil based makeup won’t work very well on the doll’s skin. Your doll can be cleaned with normal cosmetic removers and mild detergent. You should avoid removers that are too oily.

 

How do I repair my doll?

Use TPE glue to seal damages to the doll’s surface caused by scratches or cuts. Make sure the damaged area is not under pressure during the curing process. It takes about 30 minutes for the glue to cure.

For wrinkles and creases, use a warm moist towel and apply to the affected areas.

 

How do I prevent dust from sticking to the doll?

The doll’s outer layer can attract dust so when you are storing your doll, you should make an earnest effort to prevent dust from getting on it to avoid the inconvenience of having to clean it.

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